Frequently Asked Questions
- In an effort to protect personal information we require our customers to create an account with a username and password.
- Delivery fee from $2.99 to $6.99 depending on restaurant location.
- Due to the high cost of internet transaction (card not present) a 5 % service fee is added to the order total except tip.
- Please allow 40 to 60 minutes delivery time
- Virginia sales tax is 6% (4.3 state, 1% local county 0.7% NOVA for Transportation)
- Restaurants located within the town of Herndon are subject to a 3.75% meal tax in addition to state,
county transportation sales tax (9.75% total)
- Will my food be hot? We will do our best to minimize time of delivery from when the food is ready to be pick
up and time to delivery address, we can not control traffic jams. We use especially designed carry out
food bags in addition to the restaurant carry out food containers to keep food warm as long as possible.
- Delivery service is zip code specific wich include: 20170, 20171, 20190, 20191, 20194, 20164, 20165, 20166, 22066
22102 and 22182 covering Herndon, Reston, Sterling, Vienna, Mclean and Great Falls areas.
- Not every restaurant will deliver to every zip code.
- Please tip the driver. The majority of their salary is based on that. Thank you.
- Drivers do not carry cash. Please have exact change ready.
- Please call or email if you have any additional questions.
PLEASE CONTACT to-goexpress.com WITH ANY QUESTIONS RELATED TO DISPUTES, REFUNDS OR CUSTOMER SERVICES